Shipping policy
At Tweedy Cards and Gaming, we work to process and ship orders promptly. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our online store at tweedy.shop.
1. Order Processing
Orders are generally processed within 1–2 business days after the order has been successfully placed and payment has been authorized.
Orders are not normally processed on weekends or U.S. federal holidays. Processing times may occasionally take longer during periods of high order volume, product releases, holidays, or other circumstances that may affect fulfillment.
Once your order has been processed and shipped, you will receive shipping information when tracking is available.
2. Shipping Time
After your order has been processed, standard delivery generally takes approximately 3–5 business days.
The estimated delivery period begins after the order has been processed and handed over to the shipping carrier.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
3. Shipping Coverage
We currently ship orders within the United States.
Shipping availability and any applicable shipping charges will be displayed during checkout before you complete your purchase.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you submit your order.
If a product or promotion qualifies for free shipping, the applicable shipping cost will be shown as $0 at checkout.
We do not add undisclosed shipping charges after an order has been completed.
5. Tracking Information
When tracking information is available for your shipment, it will be provided through the contact information associated with your order.
Tracking information may take some time to become active after the carrier receives and scans the package.
If you have not received tracking information after your order has been processed, please contact our customer support team with your order number.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned to us because an incorrect or incomplete shipping address was provided, please contact us at contactsupport@tweedy.shop.
Additional shipping charges may apply if the package needs to be shipped again due to incorrect information provided by the customer.
7. Delayed Deliveries
Although we work with shipping carriers to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes include:
- Carrier delays
- Severe weather
- Holidays
- Transportation disruptions
- Incorrect or incomplete addresses
- Unexpected operational issues
- Other circumstances outside our reasonable control
A shipping delay does not automatically qualify an order for a refund or cancellation.
If your package appears to be delayed, please first review the latest tracking information. You may also contact us for assistance.
8. Lost or Missing Packages
If tracking indicates that a package was delivered but you cannot locate it, please check with household members, neighbors, and the delivery location indicated by the carrier.
You may also contact the shipping carrier directly using the tracking information provided.
If you still need assistance, contact us at contactsupport@tweedy.shop with your order number and tracking information, and we will review the situation.
9. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
Please provide your order number and clear photographs of the package and the affected product when applicable. This information may be required to help us investigate the issue and determine the appropriate resolution.
10. Order Changes and Cancellations
If you need to change your shipping information or cancel an order, contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made after an order has entered processing or has been shipped.
Once an order has shipped, shipping information generally cannot be changed by us.
11. Pre-Orders and Pre-Sale Products
Some products may be offered as pre-orders or pre-sale items.
For these products, the estimated release or shipping information will be provided on the applicable product listing when available.
Pre-order and pre-sale fulfillment may depend on manufacturer release dates and product availability. Manufacturer release dates may change, which may affect the expected shipping date.
12. Shipping Restrictions
We currently offer shipping within the United States.
Certain products, destinations, or circumstances may be subject to shipping restrictions imposed by carriers, manufacturers, or applicable laws.
If an order cannot be shipped to the address provided, we will contact the customer regarding the available options.
13. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Tweedy Cards and Gaming
4365 Tweedy Blvd
South Gate, CA 90280
United States
Website: tweedy.shop
Email: contactsupport@tweedy.shop
Phone: (323) 219-2369
Shipping Summary
Order Processing: 1–2 business days
Estimated Shipping: 3–5 business days
Shipping Region: United States
Tracking: Provided when available
Shipping Charges: Displayed at checkout