Pre-Order & Pre-Sale Information
At Tweedy Cards and Gaming, some hobby box cards and collectible products may be offered as pre-order or pre-sale items before their expected release date.
Because release dates and product availability can change, we want customers to understand how pre-orders and pre-sale purchases work before placing an order.
1. What Is a Pre-Order or Pre-Sale?
A pre-order or pre-sale allows you to purchase an eligible product before its expected release or fulfillment date.
Products offered as pre-orders or pre-sales will be identified as such on the applicable product listing whenever applicable.
Please carefully review the product listing before completing your purchase.
2. Release Dates
When available, the expected manufacturer release date or estimated fulfillment information will be displayed on the applicable product page.
Release dates are generally provided by manufacturers, distributors, or other suppliers and may change.
A manufacturer or distributor changing a release date may result in the estimated shipping date of your order changing as well.
3. Pre-Order Availability
Pre-order and pre-sale products are subject to availability.
Placing a pre-order does not guarantee availability if circumstances outside our reasonable control prevent us from obtaining or fulfilling the product.
If we are unable to fulfill a pre-order because the product becomes unavailable, we may contact you regarding the available options.
If we cannot fulfill the order and cancellation is necessary, any applicable refund will be issued to the original payment method.
4. Payment for Pre-Orders
Payment terms for a pre-order or pre-sale purchase will be presented during the checkout process.
Customers should review the final order total and payment information before completing the purchase.
By placing a pre-order, you authorize the applicable payment transaction according to the payment method and checkout terms presented at the time of purchase.
5. Shipping of Pre-Orders
Pre-order products are generally shipped after the applicable product becomes available for fulfillment.
The standard 1–2 business day processing period applies after the product is available and the order is ready to be processed.
After processing, standard shipping generally takes approximately 3–5 business days.
These timeframes are estimates and may change if the manufacturer’s release date or product availability changes.
6. Changes to Release Dates
Manufacturers may change product release dates for reasons such as production, distribution, supply, or other operational circumstances.
If a release date changes, we may update the estimated fulfillment information when new information becomes available.
Because release dates are outside our control, we cannot guarantee a specific release or delivery date for pre-order products unless explicitly stated otherwise.
7. Product Information
Customers should carefully review the product description before purchasing a pre-order or pre-sale item.
For sealed trading card and hobby box products, the contents are determined by the applicable manufacturer.
We do not guarantee specific cards, players, teams, characters, autographs, memorabilia, inserts, parallels, or other randomly distributed contents unless specifically stated in the product listing.
Product images may also differ slightly from final manufacturer packaging because manufacturers may change packaging or product designs before release.
8. Order Cancellations
If you wish to cancel a pre-order, please contact us as soon as possible:
Email: contactsupport@tweedy.shop
Phone: (323) 219-2369
We will review cancellation requests according to the status of the order and applicable store policies.
A cancellation cannot be guaranteed once an order has entered processing or has been shipped.
If a cancellation is approved and a refund is applicable, the refund will be issued to the original payment method.
Please allow 3–5 business days for a processed refund to appear in your account. The actual posting time may vary depending on your bank or payment provider.
9. Returns and Refunds
Eligible pre-order or pre-sale products may be subject to our standard 30-day return window, beginning from the date of delivery, unless otherwise stated on the applicable product listing or required by applicable law.
Returned products must meet the requirements described in our Return Policy.
For sealed collectible products, the product must remain sealed and unopened when required by our Return Policy to qualify for a return.
Approved refunds are issued to the original payment method.
10. Orders Containing Multiple Products
If an order contains both pre-order products and products that are currently available, fulfillment may depend on the applicable products and their availability.
Customers should review the individual product listings and any information provided during checkout regarding expected fulfillment.
If you have questions about an order containing multiple products, please contact our customer support team before placing the order.
11. Availability and Pricing
Pre-order products are subject to availability, and prices may change before a product becomes available.
The applicable purchase price is the price displayed at checkout when you complete your order, except in cases involving an obvious pricing or listing error.
If circumstances prevent us from fulfilling a product at the expected time, we may contact you regarding the available options.
12. Customer Responsibility
Before placing a pre-order or pre-sale order, customers should:
- Review the complete product description.
- Check the expected release date or estimated fulfillment information.
- Review the order total at checkout.
- Confirm the shipping address is correct.
- Review any specific conditions displayed on the product listing.
- Understand that manufacturer release dates may change.
13. Contact Us
If you have questions about a pre-order, pre-sale product, release date, availability, or your order, please contact us:
Tweedy Cards and Gaming
4365 Tweedy Blvd
South Gate, CA 90280
United States
Email: contactsupport@tweedy.shop
Phone: (323) 219-2369
Website: tweedy.shop
We aim to provide clear and accurate information about pre-order products so customers can make informed purchasing decisions before completing their order.