Frequently Asked Questions
Welcome to the Tweedy Cards and Gaming FAQ page. Below you’ll find answers to common questions about our hobby box cards, orders, shipping, returns, refunds, and pre-sale products.
General Questions
What does Tweedy Cards and Gaming sell?
Tweedy Cards and Gaming specializes in hobby box cards, trading card products, and related collectibles for collectors and hobby enthusiasts.
Where does Tweedy Cards and Gaming ship?
We currently ship orders within the United States.
How can I contact customer support?
You can contact us by email or phone:
Email: contactsupport@tweedy.shop
Phone: (323) 219-2369
For questions about an existing order, please include your order number so we can assist you more efficiently.
Ordering
How do I place an order?
Simply browse our products, select the item and quantity you want, add the products to your cart, and proceed through checkout.
Before completing your purchase, review your product selection, shipping information, and order total carefully.
Will I receive an order confirmation?
Yes. After successfully placing an order, an order confirmation will be sent using the contact information provided during checkout.
If you do not receive a confirmation, please contact us and provide any available order information.
Can I change my order after placing it?
Please contact us as soon as possible if you need to make a change to your order.
We will make reasonable efforts to accommodate requests, but changes cannot be guaranteed once an order has entered processing or has been shipped.
Can I cancel my order?
You may contact us as soon as possible to request a cancellation.
Cancellation cannot be guaranteed once an order has entered processing or has been shipped.
If a cancellation is approved and a refund is applicable, the refund will be issued to your original payment method.
Product Questions
Are your products sealed?
Product condition and packaging are described in the applicable product listing. Customers should review the complete product description before purchasing.
Can I request specific cards from a hobby box?
No specific cards, players, teams, characters, autographs, memorabilia, inserts, parallels, or other randomly distributed contents are guaranteed unless explicitly stated in the applicable product listing.
The contents of sealed trading card products are determined by the manufacturer.
Will the product I receive look exactly like the product image?
Product images are intended to represent the applicable product. However, packaging, artwork, or other visual details may differ slightly due to manufacturer updates, photography, or screen settings.
Please refer to the product description for the most relevant product information.
Are all products available?
Products are subject to availability.
We make reasonable efforts to keep inventory information accurate, but collectible products can become unavailable quickly.
If we are unable to fulfill an order because a product becomes unavailable, we may contact you regarding available options or cancel the affected order and issue any applicable refund.
Shipping
How long does it take to process my order?
Orders are generally processed within 1–2 business days after the order has been successfully placed and payment has been authorized.
How long does shipping take?
After processing, standard shipping generally takes approximately 3–5 business days.
These are estimated delivery times and are not guaranteed.
Do you provide tracking information?
When tracking information is available, it will be provided using the contact information associated with your order.
Tracking may take some time to become active after the carrier receives and scans the package.
What if my tracking information hasn’t updated?
Carrier tracking information may take some time to update after a package has been shipped.
If you have concerns about your shipment, contact us with your order number and tracking information when available.
What if my package says delivered but I cannot find it?
First, check around your delivery location and with household members or neighbors.
You may also contact the shipping carrier using the tracking information provided.
If you still need assistance, contact us with your order number and tracking information so we can review the situation.
What if I entered the wrong shipping address?
Customers are responsible for providing accurate and complete shipping information during checkout.
Contact us as soon as possible if you notice an error. We cannot guarantee that the address can be changed after the order has entered processing or been shipped.
Returns and Refunds
What is your return window?
Eligible products may be returned within 30 days of delivery, subject to the requirements of our Return Policy.
How do I request a return?
Contact us at contactsupport@tweedy.shop with your order number, the item you want to return, and the reason for the return.
Please do not send a return before receiving instructions from our customer support team.
When will I receive my refund?
Once an approved return has been received and inspected, an applicable refund will be issued to the original payment method.
Please allow 3–5 business days for the processed refund to appear in your account. The actual posting time may vary depending on your bank or payment provider.
Can I return an opened or used product?
Return eligibility depends on the condition of the product and the requirements in our Return Policy.
For sealed trading card products, the product must remain sealed and unopened when required by our Return Policy.
What if I receive a damaged or incorrect product?
Contact us as soon as possible with your order number and, when applicable, clear photographs of the product and packaging.
We will review the issue and determine the appropriate resolution.
Pre-Orders and Pre-Sale Products
Do you sell pre-order or pre-sale products?
Yes. Certain hobby box cards and collectible products may be offered as pre-orders or pre-sale items.
These products will be identified as such on the applicable product listing when applicable.
When will my pre-order ship?
Pre-orders are generally shipped after the applicable product becomes available for fulfillment.
Once the product is available and your order is ready to process, our standard 1–2 business day processing period applies.
After processing, standard shipping generally takes approximately 3–5 business days.
Can a pre-order release date change?
Yes. Manufacturer release dates may change due to production, supply, distribution, or other circumstances.
If a release date changes, the expected fulfillment date may also change.
Can I cancel a pre-order?
Contact us as soon as possible if you want to request cancellation of a pre-order.
Cancellation requests are reviewed according to the order status and applicable store policies. Cancellation cannot be guaranteed once an order has entered processing or has been shipped.
Payment
What payment methods do you accept?
Available payment methods are displayed during checkout.
Why was my order not completed?
An order may fail to complete because of payment authorization problems, incorrect information, product availability, technical issues, or other circumstances.
If you experience a problem during checkout, please contact us for assistance.
Account and Privacy
Do I need an account to place an order?
Whether an account is required depends on the checkout options available on our website.
Follow the checkout instructions displayed when placing your order.
How is my personal information handled?
We take reasonable measures to protect customer information and use personal information as described in our Privacy Policy.
Personal information may be used to process orders, provide customer support, communicate about purchases, process payments, ship products, improve our website, and comply with applicable requirements.
Safety
Are trading card products safe for children?
Some trading card and collectible products may contain small parts that can present a choking hazard.
Always review the manufacturer’s age recommendations, warnings, and safety information before giving a product to a child.
Parents and guardians should determine whether a product is appropriate for children under their supervision.
Where can I find product-specific safety information?
Please review the product packaging, manufacturer’s instructions, age recommendations, and safety warnings provided with the product.
For additional information, please review our Safety Notices page.
Still Have Questions?
If you cannot find the answer to your question here, our customer support team is available to help.
Tweedy Cards and Gaming
4365 Tweedy Blvd
South Gate, CA 90280
United States
Email: contactsupport@tweedy.shop
Phone: (323) 219-2369
Website: tweedy.shop
When contacting us about an order, please include your order number so we can assist you more efficiently.