Refund policy
At Tweedy Cards and Gaming, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery, subject to the terms below.
1. Return Eligibility
To be eligible for a return:
- The return request must be submitted within 30 days of the date your order was delivered.
- The item must be in its original condition and packaging.
- The item must not have been used, damaged, altered, or tampered with after delivery.
- Sealed trading card products must remain sealed and unopened to be eligible for a return.
- You must provide your order number and sufficient information about the item you wish to return.
Certain products may not be eligible for return when their condition has been changed after delivery.
2. How to Request a Return
To request a return, please contact our customer support team at:
Email: contactsupport@tweedy.shop
Phone: (323) 219-2369
Please include your order number, the item you wish to return, and the reason for your return.
Our team will review your request and provide return instructions if the item qualifies for a return.
Please do not send an item back before receiving return instructions from our customer support team.
3. Return Shipping
Unless the return is due to an incorrect, damaged, or defective item received from us, the customer is responsible for the cost of return shipping.
If we sent you an incorrect item or the item arrived damaged or defective, please contact us as soon as possible after delivery. We may request photographs or other information to help us review the issue.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
If your return is approved, the refund will be issued to your original payment method.
Please allow 3–5 business days for the refund to appear on your account after the refund has been processed. The actual time for the funds to appear may vary depending on your bank or payment provider.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at contactsupport@tweedy.shop.
Please provide your order number and, when applicable, clear photographs showing the condition of the item and its packaging. We will review the issue and work with you toward an appropriate resolution.
6. Exchanges
We do not guarantee exchanges for specific products or items because product availability may change. If you would like a different item, please contact our customer support team to discuss the available options.
7. Pre-Orders and Pre-Sale Items
Pre-order and pre-sale products may be subject to specific product availability and fulfillment conditions stated on the applicable product page at the time of purchase.
If you have questions about canceling or returning a pre-order or pre-sale item, please contact us before taking any action.
8. Return Address
Returns should not be sent to our business address unless our customer support team specifically instructs you to do so.
Tweedy Cards and Gaming
4365 Tweedy Blvd
South Gate, CA 90280
United States
9. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us:
Tweedy Cards and Gaming
4365 Tweedy Blvd
South Gate, CA 90280
United States
Email: contactsupport@tweedy.shop
Phone: (323) 219-2369
We are committed to providing clear information about our products, orders, returns, and refunds.